Privacy Policy

What we collect

• Appointment form: name, phone, email (optional), age (optional), preferred date/time, concern, and your message. This is used solely to arrange your appointment.
• Contact form: name, email, phone (optional) and message, used to respond to your enquiry.
• Technical data: standard server logs (IP address, browser type) used for security and spam prevention.

What we do not collect

This website does not ask for or store detailed medical history, diagnostic images, prescriptions or medical reports. It is a marketing and appointment website, not a medical-records system. Please do not submit clinical information through any form on this site.

How your information is used

• To contact you about your appointment request or enquiry.
• To manage appointments within the clinic's administrative system.
• To protect the website against spam and abuse.

Sharing

Your information is not sold or shared with third parties for marketing. It may be accessible to the administrative staff of Sentra Clinic & Hospital for the purpose of scheduling and managing your care. Embedded content (for example YouTube or Instagram videos and Google Maps) is governed by those platforms' own privacy policies; such embeds load only when you interact with them where possible.

Cookies

This website uses only essential technical cookies (for example, security tokens for forms). It does not use advertising or tracking cookies.

Data security & retention

Form submissions are stored in a secured database on the website's hosting server with access restricted to authorised administrators. Appointment records are retained as needed for clinic administration; you may request deletion of your enquiry or appointment data at any time (subject to records the clinic must retain by law).

Your rights

You may request access to, correction of, or deletion of your personal information by contacting us through the contact page.

Changes

This policy may be updated from time to time; the date above reflects the latest revision.